rookPrivacy Policy

This page describes what we collect when you use rook and how we keep that data protected. We at rook understand that your personal information is sensitive—we treat it with care, encrypt it securely, and share it only as required by law or essential to deliver our service.

Our privacy policy covers the personal data we collect during account registration, Know-Your-Customer verification, deposits and withdrawals, live-dealer sessions, and general platform use. We also explain your rights, how we handle cookies, and how to contact us if you have privacy concerns.

If any section is unclear or you have questions about how we handle your data on rook, contact our support team via email or in-app chat, or visit our FAQ

What we collect on rook

We at rook collect personal data in several contexts. During account registration, we collect your email address, chosen password, full name, and date of birth. These data allow us to create your account and send you account notifications (password resets, security alerts, promotional messages if you opt in).

For Know-Your-Customer verification, we require a government-issued ID photo and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). We collect this data to comply with local gaming regulations and to confirm your identity before you can withdraw funds. We store KYC documents securely and retain them for the duration of your account plus a retention period mandated by local law.

When you deposit or withdraw funds on rook, we collect payment method details (your e-wallet ID, bank account number, or QRIS code), the transaction amount, and the timestamp. We use this data to process your payment, prevent fraud, and provide you with transaction history. We retain payment records for at least five years to comply with anti-money-laundering regulations.

During live-dealer sessions, we record your bets, wins, losses, and chat interactions. We use this data to settle your account accurately and to monitor for suspicious patterns (such as collusion or bonus abuse). We do not record video or audio of live-dealer sessions on your end—our HD broadcast captures dealer and table actions, not player cameras or voices.

Cookies and tracking on rook

We at rook use cookies to maintain your session, remember your preferences, and analyze how you use our platform. Session cookies expire when you close your browser; persistent cookies remain until you clear them. We do not sell cookie data to advertisers. We use analytics cookies (such as Google Analytics) to understand traffic patterns, popular games, and user behavior—this data is aggregated and anonymized. You can disable non-essential cookies in your browser settings without losing core rook functionality.

Third-party processors on rook

We at rook work with third-party service providers to operate our platform. Payment processors (handling e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking transactions) receive your payment information to complete deposits and withdrawals. Email service providers receive your email address to send account notifications. Cloud hosting providers store our application and data—our servers may be located outside your jurisdiction (for example, in Singapore or Australia) but remain protected by our encryption and access controls. We select processors based on their security standards and require them to sign data-processing agreements committing them to protect your data.

How we use your data on rook

We at rook use your personal data for specific, lawful purposes. We use your registration data (name, email, date of birth) to create and manage your account, send security alerts, and communicate about account updates or service changes. We use your KYC documents to verify your identity, comply with gaming regulations, and process your withdrawals. We use payment information to complete your deposits and withdrawals, prevent fraud, and generate transaction records for your own reference and for regulatory compliance.

We use your gaming activity (bets, wins, losses) to settle your account accurately, calculate your balance, and detect suspicious patterns. We use your chat and conduct data to enforce our terms of service—for example, identifying abusive players or bonus abuse. We do not use your data for purposes unrelated to these functions, and we do not sell your data to third parties for marketing or data broking.

We at rook limit data collection to what we need to operate fairly and securely. Everything we collect serves a function we've explained to you.

Your rights on rook

We at rook recognize that you have rights over your personal data. You have the right to access your data by requesting a copy from our support team—we will provide it within a reasonable timeframe. You have the right to correct inaccurate data; if your name, address, or other details change, update them in your rook account settings or contact our support team. You have the right to request deletion of your personal data, though we may retain certain data (such as payment records) if required by law or to resolve disputes.

You have the right to object to certain processing—for example, you can unsubscribe from promotional emails by clicking the link in any marketing message or updating your notification preferences in your account. You have the right to data portability; we can provide your data in a structured, machine-readable format if you request it. If you believe we have mishandled your data, you may file a complaint with the relevant data protection authority in your jurisdiction. To exercise any of these rights, contact our support team with your request and account details.

International data transfers on rook

We at rook operate globally and store data on servers located in multiple countries. Your personal data may be transferred outside Indonesia (for example, to cloud providers in Singapore or Australia) for storage, processing, and backup. We ensure that all transfers meet or exceed the data protection standards that apply in your jurisdiction through encryption, contractual commitments, and access controls. If your local law restricts international transfers, we will inform you during account setup.

Retention and deletion on rook

We at rook retain your personal data as long as your account is active and for a period afterward to comply with legal and regulatory obligations. We retain KYC documents for the duration of your account plus seven years (to comply with anti-money-laundering requirements). We retain payment records for at least five years (to comply with financial regulations). After these retention periods expire, we securely delete your data. If you close your account, we delete your personal data within 90 days except where law requires us to retain it longer. In the event of a data breach, we will notify you within a legally required timeframe (typically 72 hours) and provide guidance on protective steps.

Contact and updates on rook

If you have privacy questions or concerns, contact us at our support email or in-app chat. We at rook may update this privacy policy from time to time to reflect operational changes or regulatory updates. We will notify you of material changes via email at least 30 days before they take effect. Your continued use of rook after the effective date indicates your acceptance of the updated policy. For the most current version of our privacy policy, check this page regularly. For additional information, see our TermsLegal noticeand FAQ